Every WestJet journey has the potential to enrich lives; a career with us is no exception.
WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global.
Join us, this is where your career story takes off.
Overview of Role
The ServiceNow Solution Architect will report to the Senior Product Manager, and be responsible for leading solution design and guiding delivery across the enterprise ServiceNow platform. This is a hands-on, collaborative role that translates business needs into scalable, reliable solutions aligned with architectural and governance standards.
This role partners closely with Product, Engineering, Security, and Business stakeholders to drive technical decisions, support delivery teams, and ensure solutions are built for long-term maintainability, not just immediate needs.
Key Deliverables include
- Lead solution design for ServiceNow initiatives, balancing business requirements with platform standards and long-term sustainability
- Translate business needs into clear, scalable technical designs and implementation approaches
- Produce and socialize architecture artifacts (e.g., conceptual and logical designs, Architecture Review documentation)
- Guide solutions through governance and architecture review processes
- Partner with Product, Platform, Engineering, Security, and Business teams to define delivery paths and drive alignment
- Provide technical direction and oversight to development/configuration teams, including design reviews and quality guardrails
- Contribute to platform governance through reusable patterns, standards, and documentation
- Facilitate workshops and communicate complex technical concepts clearly to both technical and non-technical audiences
- Ensure solutions are designed for scalability, reliability, maintainability, and operational support
- Support vendor and partner teams by reinforcing design intent and ensuring alignment to quality expectations
Experience and Qualifications
- Bachelor’s degree in Information Technology or related field or a combination of education and experience
- 7 years of progressive experience with the ServiceNow platform encompassing some or all ITSM, ITOM, ITBM, SecOps, and custom application development disciplin
- Strong experience designing and delivering solutions on the ServiceNow platform (configuration, data models, workflows, and performance considerations)
- Deep understanding of platform best practices and ability to design for scale, reliability, and long-term sustainability
- Proven experience creating solution designs and guiding delivery from discovery through implementation
- Experience producing architecture artifacts and driving solutions through structured governance processes
- Excellent written and verbal communication skills, with the ability to turn ambiguity into clear direction and documentation
- Strong collaborator who builds trust across Product, Engineering, and Business stakeholders
- ServiceNow certifications (e.g., CSA, CIS) are considered an asset
- Experience with platform governance, release management, and establishing architectural patterns is an asset
- Experience working with vendors or partners and guiding build teams to deliver against design intent
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we are a fit? Apply now!
About WestJet Group of Companies
WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.
As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.
Our Safety Promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.
WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.
Our Commitment to Diversity and Inclusion
We embrace what makes us each unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences, and backgrounds, and if youre passionate about this role, we encourage you to apply - even if you dont meet every qualification listed. WestJet is committed to inclusiveness, equity, and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talentwestjet.com.
We value the time and effort you put into your application. Our recruitment process is highly competitive, and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. We encourage you to explore future opportunities with us if this role isnt the right fit at this time.
For more information about everything WestJet, please visit WestJet.com.
LI-TO1
